Technical Support

Our world-class team is  committed to delivering an exceptional customer experience by providing round-the-clock support. Whether it’s related to PalC Products or SONiC or Network L1/L2, We are always ready to assist you, ensuring your network functions flawlessly.

Tollfree: +1-888-823-3172

Technical Support

Our world-class team is  committed to delivering an exceptional customer experience by providing round-the-clock support. Whether it’s related to PalC Products or SONiC or Network L1/L2, We are always ready to assist you, ensuring your network functions flawlessly.

Tollfree: +1-888-823-3172

PalC Networks L1/L2 and L3 support

  • We offer Network L1, L2, and L3 support services, ensuring that your systems are running smoothly and any technical issues are promptly addressed
  • Our dedicated support team is committed to providing you with exceptional assistance
  • At PalC Network, we take pride in offering comprehensive support for all of our products. Whether you are utilizing our support for SONiC Platform, PALC-developed NMS, DPB product, or the Edge Core Cassini platform
  • Count on our expertise, prompt response, and commitment to customer satisfaction as we support you in maximizing the performance, reliability, and efficiency of our products.

SONiC Support by PALC

With a wealth of expertise in SONiC-based Network Operating Systems (NOS) and application development, PalC is well-equipped to provide comprehensive support for your SONiC-based system and deployment. Leveraging our deep understanding of the SONiC ecosystem, we offer tailored solutions that align with your specific requirements

SONIC

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Severity
Category
Standard
Response Restoration
P1 1 Hour 1 Day
P2 2 Hours 3 Days
P3 8 Hours 5 Days
P4 1 Day 7 Days

Edge Core Cassini

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Severity
Category
Standard Premium
Response Restoration Response Restoration
P1 1 Hour 1 Day 30 mins 8 Hours
P2 2 Hours 3 Days 2 Hours 1 Day
P3 8 Hours 5 Days 8 Hours 3 Days
P4 1 Day 7 Days 16 hours 5 Days

NMS

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Severity
Category
Standard
Response Restoration
P1 1 Hour 1 Day
P2 2 Hours 3 Days
P3 8 Hours 5 Days
P4 1 Day 7 Days

DPB

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Severity
Category
Standard
Response Restoration
P1 1 Hour 1 Day
P2 2 Hours 3 Days
P3 8 Hours 5 Days
P4 1 Day 7 Days

EdgeCore Cassini Support

We provide comprehensive L1, L2, and L3 support services for customers in India using the EdgeCore Cassini platform. Our dedicated support team is well-versed in addressing all levels of technical issues, from basic inquiries (L1) to more complex troubleshooting and problem resolution (L2 and L3). With our expertise and prompt response, we ensure seamless operation, efficient maintenance, and optimal performance of the EdgeCore Cassini platform

Tollfree: +1-888-823-3172