PalC Networks L1/L2 and L3 support
- We offer Network L1, L2, and L3 support services, ensuring that your systems are running smoothly and any technical issues are promptly addressed
- Our dedicated support team is committed to providing you with exceptional assistance
- At PalC Network, we take pride in offering comprehensive support for all of our products. Whether you are utilizing our support for SONiC Platform, PALC-developed NMS, DPB product, or the Edge Core Cassini platform
- Count on our expertise, prompt response, and commitment to customer satisfaction as we support you in maximizing the performance, reliability, and efficiency of our products.
SONIC
| Severity Category |
Standard | |
|---|---|---|
| Response | Restoration | |
| P1 | 1 Hour | 1 Day |
| P2 | 2 Hours | 3 Days |
| P3 | 8 Hours | 5 Days |
| P4 | 1 Day | 7 Days |
Edge Core Cassini
| Severity Category |
Standard | Premium | ||
|---|---|---|---|---|
| Response | Restoration | Response | Restoration | |
| P1 | 1 Hour | 1 Day | 30 mins | 8 Hours |
| P2 | 2 Hours | 3 Days | 2 Hours | 1 Day |
| P3 | 8 Hours | 5 Days | 8 Hours | 3 Days |
| P4 | 1 Day | 7 Days | 16 hours | 5 Days |
NMS
| Severity Category |
Standard | |
|---|---|---|
| Response | Restoration | |
| P1 | 1 Hour | 1 Day |
| P2 | 2 Hours | 3 Days |
| P3 | 8 Hours | 5 Days |
| P4 | 1 Day | 7 Days |
DPB
| Severity Category |
Standard | |
|---|---|---|
| Response | Restoration | |
| P1 | 1 Hour | 1 Day |
| P2 | 2 Hours | 3 Days |
| P3 | 8 Hours | 5 Days |
| P4 | 1 Day | 7 Days |