| Releases supported |
|---|
| SONiC.202305 |
| SONiC.202211 |
| SONiC.202205 |
| SONiC.202111 |
| Hardware Supported | |
|---|---|
| Accton AS5712-54X (BCM Trident-2) | Accton AS5812-54X (BCM Trident-2) |
| Accton AS7712-32X (BCM Tomahawk) | Accton AS7716-32X (BCM Tomahawk) |
| Accton AS5835-54T (BCM Trident-3) | Accton AS5835-54X (BCM Trident-3) |
| Accton AS7326-56X (BCM Trident-3) | Ragile RA-B6510-48V8C (BCM Trident-3) |
Packages Supported
| Standard | ||
|---|---|---|
| Severity Category | Response | Resolution |
| P1 | 1 Hour | 1 Day |
| P2 | 2 Hour | 3 Days |
| P3 | 8 Hours | 5 Days |
| P4 | 1 Day | 7 Days |
| Premium | ||
|---|---|---|
| Severity Category | Response | Resolution |
| P1 | 30 Mins | 16 Hours |
| P2 | 2 Hours | 1 Day |
| P3 | 8 Hours | 3 Days |
| P4 | 16 Hours | 5 Days |
- Priority 1 issues and outages will have 24 x 7 support
- For Non-Priority 1 issues and outages Consultant shall provide 2 categories
- Standard – 8 x 5 support for all other category of issues
- Premium – 24 x 5 support for all other category of issues
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Edge Core Cassini
| Severity Category |
Standard | Premium | ||
|---|---|---|---|---|
| Response | Restoration | Response | Restoration | |
| P1 | 1 Hour | 1 Day | 30 mins | 8 Hours |
| P2 | 2 Hours | 3 Days | 2 Hours | 1 Day |
| P3 | 8 Hours | 5 Days | 8 Hours | 3 Days |
| P4 | 1 Day | 7 Days | 16 hours | 5 Days |
Our Clients
