Level 3 (L3) Support

Level 3 (L3) Support

The 24/7 Tier 1 and Tier 2
Technical Assistance Centre
(TAC) is a support service that
provides round-the-clock
assistance to customers
encountering technical issues
with products or services. Tier
1 support handles initial
inquiries and common
problems, offering quick
solutions or routing more
complex issues to Tier 2
support

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