Product Support
- We offer L1, L2, and L3 support for our product, ensuring that your systems are running smoothly and any technical issues are promptly addressed
- At PalC Network, we take pride in offering comprehensive support for all of our products. Whether you are utilizing our support for PALC-developed NMS, DPB product
NMS
Severity Category |
Standard | |
---|---|---|
Response | Restoration | |
P1 | 1 Hour | 1 Day |
P2 | 2 Hours | 3 Days |
P3 | 8 Hours | 5 Days |
P4 | 1 Day | 7 Days |
DPB
Severity Category |
Standard | |
---|---|---|
Response | Restoration | |
P1 | 1 Hour | 1 Day |
P2 | 2 Hours | 3 Days |
P3 | 8 Hours | 5 Days |
P4 | 1 Day | 7 Days |