PalC Networks Product Support

Our world-class team is committed to delivering an exceptional customer experience by providing round-the-clock support for PalC Products We are always ready to assist you, ensuring your network functions flawlessly.

Tollfree: +1-888-823-3172

PalC Networks Product Support

Our world-class team is committed to delivering an exceptional customer experience by providing round-the-clock support for PalC Products We are always ready to assist you, ensuring your network functions flawlessly.

Tollfree: +1-888-823-3172

Product Support

  • We offer L1, L2, and L3 support for our product, ensuring that your systems are running smoothly and any technical issues are promptly addressed
  • At PalC Network, we take pride in offering comprehensive support for all of our products. Whether you are utilizing our support for PALC-developed NMS, DPB product

NMS

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Severity
Category		 Standard
Response Restoration
P1 1 Hour 1 Day
P2 2 Hours 3 Days
P3 8 Hours 5 Days
P4 1 Day 7 Days

DPB

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Severity
Category		 Standard
Response Restoration
P1 1 Hour 1 Day
P2 2 Hours 3 Days
P3 8 Hours 5 Days
P4 1 Day 7 Days

PALC DPB Support

PalC brings its extensive expertise to provide comprehensive support for its own developed Disaggregated Packet Broker (DPB) product. Count on PalC to deliver robust support, empowering you to build and manage a high-performance Packet Broker using our cutting-edge PALC DPB product.

PALC NMS Support

PalC extends its expertise to provide robust support for its own developed Network Management System (NMS). With our in-depth knowledge of NMS ecosystem, we offer tailored assistance and guidance to ensure a seamless integration and optimal performance of the NMS within your network infrastructure. Trust PalC to deliver comprehensive support, empowering you to effectively monitor, manage, and optimize your network with our state-of-the-art PALC-developed NMS.

Tollfree: +1-888-823-3172

Support@palcnetworks.com

Ticketing System