PalC Networks Support Service

Our world-class team is committed to delivering an exceptional customer experience by providing round-the-clock support for the Disaggregated Network support – L1/L2/L3 , We are always ready to assist you, ensuring your network functions flawlessly.

Tollfree: +1-888-823-3172

PalC Networks Support Service

Our world-class team is committed to delivering an exceptional customer experience by providing round-the-clock support for the Disaggregated Network support – L1/L2/L3 , We are always ready to assist you, ensuring your network functions flawlessly.

Tollfree: +1-888-823-3172

Support Service Offerings

24/7 - L1/L2 TAC

The 24/7 Tier 1 and Tier 2 Technical Assistance Centre (TAC) is a support service that provides round-the-clock assistance to customers encountering technical issues with products or services. Tier 1 support handles initial inquiries and common problems, offering quick solutions or routing more complex issues to Tier 2 support

Pre and post-deployment support

Pre and Post-Deployment Support Services are designed to assist customers at critical stages of implementing a new product. Before deployment, this support helps to plan, configure, and prepare for a smooth rollout. Post-deployment, the service ensures a seamless transition and helps customers optimize the usage of the newly implemented solution

Level 3 (L3) Support

The 24/7 Tier 1 and Tier 2 Technical Assistance Centre (TAC) is a support service that provides round-the-clock assistance to customers encountering technical issues with products or services. Tier 1 support handles initial inquiries and common problems, offering quick solutions or routing more complex issues to Tier 2 support

Resident Engineering Services

Resident Engineering Services provide dedicated on-site support, where skilled engineers are stationed at the customer's location to offer continuous assistance. This service is especially valuable for large-scale projects or complex installations that require constant monitoring, fine-tuning, and immediate issue resolution

System Integration Support

This service involves skilled engineers who understand the complexities of various systems and work closely with the customer's IT team to ensure a smooth integration process. They troubleshoot compatibility issues, configure settings, and perform thorough testing to verify that the integrated system works harmoniously and meets the desired objectives

Support Service – Customers

  • Comprehensive software support for (ODMs) to identify/root-cause their hardware issues and ensure seamless integration with software solutions.
  • Tailored technical assistance for Network Operating System (NOS) vendors, helping them achieve superior performance, scalability, and reliability in their network environments.
  • End-to-end software support for service providers and operators, encompassing network management, troubleshooting, and proactive maintenance to ensure uninterrupted service delivery.
  • Dedicated software support for distributors, offering technical guidance, training, and resources to help them effectively market and distribute our software solutions.
  • User-centric software support for end users, providing timely issue resolution, software updates and ongoing guidance to enhance their overall experience and productivity.

Confidently Run your business with PalC Networks Support & Services

90+

Network Experts

700+

Man Year of Experience

30+

Clients & Customers

Tollfree: +1-888-823-3172

Support@palcnetworks.com

Our Customers