Support Service Offerings
24/7 - L1/L2 TAC
The 24/7 Tier 1 and Tier 2 Technical Assistance Centre (TAC) is a support service that provides round-the-clock assistance to customers encountering technical issues with products or services. Tier 1 support handles initial inquiries and common problems, offering quick solutions or routing more complex issues to Tier 2 support
Pre and post-deployment support
Pre and Post-Deployment Support Services are designed to assist customers at critical stages of implementing a new product. Before deployment, this support helps to plan, configure, and prepare for a smooth rollout. Post-deployment, the service ensures a seamless transition and helps customers optimize the usage of the newly implemented solution
Level 3 (L3) Support
The 24/7 Tier 1 and Tier 2 Technical Assistance Centre (TAC) is a support service that provides round-the-clock assistance to customers encountering technical issues with products or services. Tier 1 support handles initial inquiries and common problems, offering quick solutions or routing more complex issues to Tier 2 support
Resident Engineering Services
Resident Engineering Services provide dedicated on-site support, where skilled engineers are stationed at the customer's location to offer continuous assistance. This service is especially valuable for large-scale projects or complex installations that require constant monitoring, fine-tuning, and immediate issue resolution
System Integration Support
This service involves skilled engineers who understand the complexities of various systems and work closely with the customer's IT team to ensure a smooth integration process. They troubleshoot compatibility issues, configure settings, and perform thorough testing to verify that the integrated system works harmoniously and meets the desired objectives
Support Service – Customers
- Comprehensive software support for (ODMs) to identify/root-cause their hardware issues and ensure seamless integration with software solutions.
- Tailored technical assistance for Network Operating System (NOS) vendors, helping them achieve superior performance, scalability, and reliability in their network environments.
- End-to-end software support for service providers and operators, encompassing network management, troubleshooting, and proactive maintenance to ensure uninterrupted service delivery.
- Dedicated software support for distributors, offering technical guidance, training, and resources to help them effectively market and distribute our software solutions.
- User-centric software support for end users, providing timely issue resolution, software updates and ongoing guidance to enhance their overall experience and productivity.
Confidently Run your business with PalC Networks Support & Services
90+
Network Experts
700+
Man Year of Experience
30+
Clients & Customers
Tollfree: +1-888-823-3172
Our Customers
